Contact: Seller Support, Billing and the Ledger Desk
Three different desks handle three different jobs. Here is which one to use, so your message reaches someone who can act on it.
Who handles what
| You need | Contact | How |
|---|---|---|
| An order, delivery or refund | The seller's support | Email contact@customercs.com; label phone +1 (507) 448-8190; SMS +1 (855) 889-3137 |
| To stop a subscription or query a charge | BuyGoods customer service | Phone (866) 838-5063 |
| A question about this guide, or a correction | The ledger desk | Email ledger@gelageno.com |
| Medical advice | Your doctor or pharmacist | In person or by phone |
Writing to the ledger desk
We welcome corrections, new information about the product or its policies, and reader experiences we may summarize with permission. Write to ledger@gelageno.com. Please do not send order numbers, card details or health records: we cannot see orders, process refunds or give personal medical advice, and we would rather not hold information we do not need.
The distributor printed on the label is Instituto Experience, Lakeland, FL 33804. No street address is printed, and the seller's pages publish no postal address for returns, so we do not list one here either.
Give Gelagen a fair 60-day trial
Payment happens on the seller's BuyGoods checkout. Take two gummies a day as the label says, photograph your nails and hairline in the same light on day one, tell your doctor about the biotin before any blood test, and if the photos look the same around day 50, email the refund request while the window is open.